Independent Property Rental

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Response on booking property - unfortunately we didn't receive a completed booking questionnaire, so unable to add their comments.

Response on departure from property - great experience – would have preferred dealing with USA based office to eliminate credit card fees and exchange rates. Also fax would have been easier.

Yoder - Ohio, USA | 8106 Coates Row Place (20-Feb-10 to 27-Feb-10)

Property Owners Response:
We have our credit card terminal in USD so any guests with a US based credit / debit card should not have any issues with the exchange rates etc. Most travel related companies normally charge a credit / debit card fee for using this service whether they term it a booking charge or as we have stated it a credit / debit card fee. We are able to accept fax documents too and this would have been stated on the documentation sent. We are pleased you enjoyed your stay and hope you will return again.

Response on booking property - unfortunately we didn't receive a completed booking questionnaire, so unable to add their comments.

Response on departure from property - email received – accommodations were wonderful.

Sullivan - IL, USA | 8106 Coates Row Place (14-Feb-10 to 20-Feb-10)

Property Owners Response:
No comments in relation to above.

Response on booking property - there are too many forms to fill.

Response on departure from property - the property was generally clean and quite comfortable. We did not use community services, and would definitely rent this property again under the right circumstances.

Simoneou - Ottawa, Canada | 9108 Kingsbury Place (13-Feb-10 to 20-Feb-10)

Property Owners Response:
We had a lengthy questionnaire from this guest and we are taking on board the comments. We are happy to share its contents but too detailed and lengthy to place on this section of the website.

Response on booking property - Booking conditions are a little daunting.

Response on departure from property - unfortunately, guest didn’t return vacating questionnaire, so unable to add their comments.

Shaul - Peterborough, Cambs. UK | 9044 Willowbrook Circle (12-Feb-10 to 19-Feb-10)

Property Owners Response:
We have to have comprehensive booking conditions and documentation in order to safe guard the renter as well as us, as property owner(s).

Response on booking property - enlargement of photos would have helped. Also we have enjoyed a pool table so this would be an added attraction.

Response on departure from property - unfortunately, guest didn’t return vacating questionnaire, so unable to add their comments.

Wexler - Nova Scotia, Canada | 9108 Kingsbury Place (5-Feb-10 to 13-Feb-10)

Property Owners Response:
All pictures on our website – www.heritageharbourrentals.com will enlarge when clicked on. Unfortunately we only have one property in our portfolio of rental properties which benefits from a pool table.

Response on booking property - unfortunately guest didn’t place any comments under this section.

Response on departure from property - we had a great time in the house so I can't wait to fill in the questionnaire. I'm already looking forward to a next vacation in one of your homes!

Schieving - The Netherlands | 9108 Kingsbury Place (31-Jan-10 to 5-Feb-10)

Property Owners Response:
No comments in relation to above.

Response on booking property - unfortunately guest didn’t place any comments under this section.

Response on departure from property - email received - first of all, you were very helpful in handling our accommodations. Any questions I asked were answered almost immediately. I can't express my gratitude enough for your kindness and helpfulness during this difficult time for our family. We had no problems finding the property management company upon arrival or the house after checking in with them. The home is lovely and was perfect for what we needed. We found it to be very comfortable and conveniently located. The neighborhood was beautiful and very safe. I even wandered out for a couple of early morning walks and enjoyed the fact that there were sidewalks throughout the neighborhood.

Our one and only complaint was that there was no soap in the bathrooms or dish soap in the kitchen.

Brooks / Williams - Florida, USA | 8746 Stone Harbour Loop (29-Jan-10 to 31-Jan-10)

Property Owners Response:
We are able to organise these bathroom and kitchen items via our Management Company at a guests request and we can make these available to a guest for their arrival. We have put together a list of items which guests may find helpful for their arrival and have asked our Management Company to cost this out for us. We will add this information onto our “Frequently Asked Questions” section of this website and also make these items available for guests to purchase as part of the booking process.

Response on booking property - unfortunately guest didn’t place any comments under this section.

Response on departure from property - email received - your house was just terrific and met our needs quite well. We had a few minor difficulties when we arrived. However, Chris was amazingly efficient and gracious in resolving them. The only negative was that we could not get the pool heated adequately. We really had a wonderful vacation in spite of it.

Heiber - NJ, USA | 9108 Kingsbury Place (26-Jan-10 to 31-Jan-10)

Property Owners Response:
No comments in relation to above.

Response on booking property - unfortunately guest didn’t place any comments under this section.

Response on departure from property - the accommodations were perfect for our needs. We had an enjoyable stay. Wonderful property. Would have liked to use the outdoor grill but thought the price was too high.

Anderson - IL, USA | 8746 Stone Harbour Loop (17-Jan-10 to 24-Jan-10)

Property Owners Response:
No comments in relation to above.

Response on booking property - everything has been great and communication with Amanda has been very easy and timely.

Response on departure from property - unfortunately, guest didn’t return vacating questionnaire, so unable to add their comments.

Rago - IL, USA | 9108 Kingsbury Place (10-Jan-10 to 24-Jan-10)

Property Owners Response:
No comments in relation to above.

Response on booking property - Amanda has done a nice job but it would help to have easier means to process transaction and to bring in a system whereby forms can be completed online via the computer. Also eliminate redundant paperwork.

Response on departure from property - generally very positive.

Bearss - IN, USA | 9108 Kingsbury Place (4-Jan-10 to 10-Jan-10)

Property Owners Response:
We have to have comprehensive documentation in order to safe guard the renter as well as us, as property owner(s).

Response on booking property - Amanda is a very pleasant accommodating person to work with thus far.

Response on departure from property - email received - the place was beautiful.

Gaudette - Ontario, Canada | 8746 Stone Harbour Loop (26-Dec-09 to 2-Jan-10)

Property Owners Response:
No comments in relation to above.

Response on booking property - so far so good!

Response on departure from property - email received - they are very impressed and happy with the house. Thank you so much for your excellent service and quick response to make this happen.

Moret - Venezuela | 9044 Willowbrook Circle (26-Dec-09 to 3-Jan-10)

Property Owners Response:
No comments in relation to above.

Response on booking property - too much paperwork. Too many documents to read.

Response on departure from property - unfortunately, guest didn’t return vacating questionnaire, so unable to add their comments.

Meiertoberens - Sweden | 8106 Coates Row Place (26-Dec-09 to 2-Jan-10)

Property Owners Response:
We have to have comprehensive documentation in order to safe guard the renter as well as us, as property owner(s).

Response on booking property - Amanda has been very helpful and thorough through this “long distance” transaction.

Response on departure from property - wonderful property and very comfortable. One comment – master bath – shower needs a little caulking. We relayed this information to Chris.

Agudelo - New Jersey, USA | 8746 Stone Harbour Loop (19-Dec-09 to 26-Dec-09)

Property Owners Response:
No comments in relation to above.

Response on booking property - Amanda has been very helpful and thorough through this “long distance” transaction.

Response on departure from property - we thoroughly enjoyed our stay. It is a very beautiful home. We had all the comforts of our own home while vacationing. Very nice neighbourhood.

Agudelo - New Jersey, USA | 9108 Kingsbury Place (19-Dec-09 to 26-Dec-09)

Property Owners Response:
No comments in relation to above.

Response on booking property - unfortunately we didn't receive a completed booking questionnaire, so unable to add their comments.

Response on departure from property - I would rent with you again – good experience. Thanks.

Marquis - OK, USA | 8106 Coates Row Place (17-Dec-09 to 26-Dec-09)

Property Owners Response:
No comments in relation to above.

Response on booking property - prompt service is always appreciated. Good job Amanda. Rules are very detailed you may want to condense these. Looking forward to a relaxing time in Sarasota with my family.

Response on departure from property - our family found your home to be a relaxing oasis! Looking forward to returning soon.

Hoover - NB, Canada | 9044 Willowbrook Circle (13-Dec-09 to 25-Dec-09)

Property Owners Response:
No comments in relation to above.

Response on booking property - your paperwork is cumbersome, all information I have already submitted is asked for again – should already be pre-printed on documents needing signature.

Response on departure from property - home was nicely furnished and spacious.

Launch - FL, USA | 8746 Stone Harbour Loop (19-Nov-09 to 23-Nov-09)

Property Owners Response:
Ms Launch booked two properties with us (Kingsbury Place and Stone Harbour Loop) and therefore due to administration we required one booking form for each property and Ms Launch found this to be cumbersome – unfortunately we have to ensure the correct documentation is completed for each property.

Response on booking property - your paperwork is cumbersome, all information I have already submitted is asked for again – should already be pre-printed on documents needing signature.

Response on departure from property - home was nicely furnished and spacious.

Launch - FL, USA | 9108 Kingsbury Place (19-Nov-09 to 23-Nov-09)

Property Owners Response:
Ms Launch booked two properties with us (Kingsbury Place and Stone Harbour Loop) and therefore due to administration we required one booking form for each property and Ms Launch found this to be cumbersome – unfortunately we have to ensure the correct documentation is completed for each property.